Ordering & Cancellations
Can I change or cancel my order?
We understand plans can change. Orders are processed quickly to ensure you receive your products without delay, so we cannot guarantee cancellations or changes once an order is placed. If your order has not yet shipped, please reach out via our Contact page, and we will do our best to accommodate your request.
What if my order has already shipped?
Once an order is on its way, we are unable to cancel it. In these cases, our return and refund process is available to help.
Returns & Refunds
How do I return a product?
If you wish to return a product, simply contact us via the Contact page. Our team will guide you through the process and provide a return shipping label.
What is your return policy?
We offer a 30-day returns window, starting from the day your order arrives. A small return shipping fee (typically $19–$39) will be deducted from your refund.
Warranty & Product Care
Do I need to register my warranty?
No registration is required. Your warranty is automatically recorded at the time of purchase.
How long is the warranty?
All Sweat & Solace products come with a 1-year warranty covering manufacturing defects.
How do I submit a warranty claim?
If you experience an issue within your warranty period, reach out via our Contact page. We’ll guide you through the process promptly and thoughtfully.
Shipping & International Orders
Do you ship globally?
Yes, Sweat & Solace ships worldwide. Shipping times vary depending on your location and the shipping method you select at checkout. You will receive a tracking number via email once your order has shipped.
Do I have to pay duties or import taxes?
For orders to the USA, Canada, EU, UK, Australia, and New Zealand, we cover all duties and taxes. For other countries, duties and taxes may apply and are the responsibility of the customer.
How long does shipping take?
Orders ship in 1–2 business days. Typical delivery is 3–7 business days in the USA & Canada, with tracking. While we strive for timely delivery, we cannot control local customs or carrier delays.
Don't worry - we'll provide you with a link to track your order so you're never in the dark!
Store & Contact
Do you have a physical store?
Currently, our products are available exclusively online through our website.
How can I contact the Sweat & Solace team?
You can reach us anytime at hello@sweatandsolace.com or through our Contact page. If your question isn’t covered here, we’re happy to provide guidance personally.
At Sweat & Solace, every interaction is designed to feel effortless, personal, and supportive — because your wellness journey deserves care at every step.