Privacy Policy

Last Updated: April 22, 2026

This website is operated by Sweat & Solace (“we,” “our,” or “us”), based in Canada. By using our Site, you consent to the collection and use of your personal information as described in this Privacy Policy.

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website (the “Site”).

What This Policy Covers

This Privacy Policy applies to personal information collected through our website, checkout, marketing communications, and related services.

It does not apply to third-party websites or services we do not control. We encourage you to review their privacy policies separately.

Information We Collect

We collect personal information that you provide directly, information collected automatically, and information from third-party tools used to operate our business.

Information you provide
  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Order and purchase details
  • Messages or customer support inquiries
Automatically collected information

When you browse our Site, we may automatically collect:

  • IP address
  • Device and browser type
  • Pages viewed and interaction data
  • Cookies and similar tracking technologies
Payment information

Payments are processed securely through third-party payment providers. We do not store full credit card details on our servers.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order updates and confirmations
  • Improve our website and product experience
  • Send marketing emails or SMS (only if you opt in)
  • Run ads and understand website performance
  • Prevent fraud and ensure site security

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze site traffic and performance
  • Improve user experience
  • Support advertising and retargeting campaigns

You can disable cookies in your browser settings, but some features may not function properly.

Advertising & Analytics

We use trusted third-party tools (such as analytics and advertising platforms) to understand how visitors use our Site and to help us improve performance and marketing.

These tools may use cookies, pixels, and similar technologies to:

  • Measure website traffic and behavior
  • Improve user experience
  • Deliver and measure advertising campaigns
  • Show relevant ads on other platforms

Depending on your location, this activity may be considered “targeted advertising” or “sharing” under applicable privacy laws.

These partners may combine your data with other information they have independently collected.

You may opt out at any time using browser settings, platform tools, or Global Privacy Control (where supported). We treat valid Global Privacy Control signals as a request to opt out of targeted advertising where required by law.

Sharing Your Information

We only share your personal information with trusted third parties as necessary to operate our business and fulfill your orders, including:

  • Payment processors
  • Shipping carriers and logistics providers
  • International fulfillment partners (including suppliers in China)
  • Email and SMS marketing platforms
  • Analytics and advertising partners
  • Website hosting and technical service providers

These service providers are only given access to the information necessary to perform their services and are expected to protect and use it in accordance with applicable privacy laws.

We do not sell your personal information.

Data Storage & International Transfers

Your personal information may be stored or processed in countries outside of Canada, including the United States and other jurisdictions where our service providers operate.

This may include international fulfillment and manufacturing partners who help process and ship your order.

By using our Site, you acknowledge and consent that your information may be transferred to and processed in these locations, which may have different data protection laws than Canada.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide customer support
  • Meet legal, tax, and accounting requirements (typically up to 3–7 years)
  • Maintain business operations and fraud prevention

After this period, your information is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Opt out of targeted advertising

If you would like to exercise any of these rights, contact us at the email below.

We will respond to all reasonable requests in accordance with applicable privacy laws.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We take reasonable steps to protect your information, including encryption, secure servers, and restricted access controls.

Children’s Privacy

Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions or requests regarding your personal information, contact us at:

hello@sweatandsolace.com

If you would like to access, correct, or delete your personal information, or withdraw consent for marketing, please contact us.